Information consumers' needs

Three major trends of information consumers' needs caused by the emergence of search engines and Web 2.0 technologies are: Self-service (moving to self-sufficiency), Satisfaction, and Seamlessness.

Services provided by Google, Amazon, OCLC, and similar companies are the major cause of these emerging trends. Customers have wholeheartedly embraced these products because of their ease of use and quick delivery of "good enough" results.

Source

Mi, J., & Wen, C. (2008). Revitalizing the library OPAC: interface, searching, and display challenges. Information Technology and Libraries, 27(1), 5-22.